I follow on from my last post with a few more ideas on creating an appropriate content tone for your online writing.
Know what you want to say
Everything that you write must be in service of a point, whether that is to educate or persuade. Know where you must end up before you start. Sketch an outline before you start and it will be easier to stay on track.
Illustrate with stories
Instead of writing about what customers want, illustrate it with a story or two. Just make sure that the stories have something compelling to them. “John was a first-time customer who bought X product and was happy with it.” isn’t much of a story. There needs to be a twist or a reveal. “John bought X from us and returned 2 months later to buy the same for his wife – he said X had been invaluable to him during the coldest December in a generation when his family got snowed in for three days.” gives the reader a lot more information.
Call to action
Whatever it is, whether it’s a purchase or an email signup, carefully lead up to it and don’t be shy about doing so. You are writing for a reason and this is it.
Content tone needs to be crafted
It is not something that happens on its own or is a byproduct of writing. You need to craft it and practice it in order to get it right. Don’t neglect it.